Frequently Asked Questions

A shuttle service is a safe and reliable way to get to your hotel from the airport, especially in an unfamiliar city. You will avoid the potential risks of hiring a pirate (unauthorized) service.

Our rates are cheaper than the ones offered at the airport. We don't have to pay expensive parking fees and airport office rent, which allows us to offer lower fares and superior service.

Our company has been operating for over 18 years and has provided over six years of reliable, inexpensive and "on-time" shuttle and tour service.

Yes, it is perfectly safe to travel with us. We have a strict recruitment policy and all of our vehicles are subject to strict control maintained to ensure quality service.

To make a reservation, simply visit our website and follow the instructions. You will receive a confirmation number and payment instructions by return email.

Yes, we are allowed to operate this service at the airport. We have permits to operate in the three terminals and all of our vehicles have identification attached that says "Pre-Contract."

No, we assign the vehicle depending on the number of passengers and availability. If you require a vehicle in particular, please request a quote.

No, it is not necessary to call and reconfirm your reservation. If you have a confirmed service and have the coupon return, we have a strict schedule via internet mail service which monitors its service until it is completed. However, if you want to call, the electronic ticket that was sent to order your service is the number to call.

Yes, you can make your reservation now if you have your flight itinerary and hotel confirmation. We can accept bookings up to 24 months in advance.

Yes, we have child seats available upon request.

Our representative will be waiting for you at the airport departure gate, carrying a banner with the logo of our company.

es, you can pay by credit card online. We also accept cash payments to the driver upon arrival.

Yes, you can pay upon arrival in Cancun. However, a prior deposit of 25% is required.

No, tipping is not included, this is optional depending on the service you receive from the driver. All fees are included in the transportation service, taxes, exit fees at the airport vehicle and insurance.

Yes, we rent our cars for private services by hours or for private excursions. To use this service, please send a quote request in advance.

Yes, we have vehicles to transport disable people. However, these vehicles must be applied for and equipped for that purpose.

Our representative constantly monitors flights and will know if your flight has a delay and will be waiting for you in the departure area.

Yes, you can cancel your reservation any time. However, cancellations need to be at least 24 hours before the service to be reimbursable. Cancellations made the same day will not be refunded.